Dealer Admin

Dealer Admin allows you to remotely update your systems and keypads. This section explains how to perform a system remote update, a bulk remote update, and a keypad update, as well as how to understand and troubleshoot error messages that may appear if an update fails.

Refer to the following information:

Perform a System Remote Update

To perform a system remote update, ensure the system is connected to Dealer Admin.

Complete the following steps to perform a system remote update:

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. Go to Customers, then select the System Name you want to update.

3. In the menu, select System Remote Update.

4. Select Update System to update the system to the most recent firmware.

5. A banner displays the progress of the update. If you navigate to another page, the remote update continues in the background. When the update is complete, the banner indicates whether the update succeeded or failed. If you receive an error message, go to System Remote Update Errors and Update Dashboard Errors for more information.

Perform a Bulk Update

A bulk update allows you to remotely update multiple systems at once. To perform a bulk update, complete the following steps:

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. In the menu, go to Tools > Remote Update.

3. In Bulk Update, select All to update all systems or select the individual systems you want to update.

4. Select Update Selected Systems at the top of the screen. In Update Dashboard, you can view all attempted and completed remote updates, as well as their individual statuses.

Perform a Keypad Update

Before performing a keypad update, ensure the following prerequisites are met:

• The system date and time are correct.

• The keypad is connected to a system on Dealer Admin.

• The keypad is addressed correctly and programmed in the system with the device number matching the address.

• The keypad is programmed as a Keypad device type.

• The keypad is connected to Wi-Fi.

To perform a keypad update on Dealer Admin, complete the following steps:

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. Go to Customers, then select the System Name associated with the keypad you want to update.

3. In the menu, go to select System Remote Update.

4. In Keypads, find the keypad you want to update, then select Update.

5. A banner indicates whether the keypad update request was successful. If successful, a banner displays the progress of the update. If you navigate to another page, the remote update continues in the background. When the update is complete, the banner indicates whether the update succeeded or failed.

System Remote Update Errors

If a firmware update fails on the System Remote Update page, one of the following messages display:

Could Not Establish Connection to System

The system did not connect during the update attempt. Go to Customers, then select the System Name. Select Test Connection to ensure the system can connect to Dealer Admin.

Error Completing Remote Firmware Update for System

There are several reasons why this might display. Go to Tools > Remote Update. In the Update Dashboard, find the system to see the specific reason why the update failed.

Update Dashboard Errors

To view the specific reasons why an update failed, go to Tools > Remote Update. In Update Dashboard, you can view all completed and ongoing updates. If an update failed, the following messages display: